Creating a Zero-Tolerance Policy

A zero-tolerance policy sets clear expectations about acceptable behaviour and reinforces that discrimination, harassment, and victimisation will not be permitted under any circumstances. The policy should define these behaviours in straightforward terms, outline how employees can raise concerns, and explain that all reports will be handled promptly, impartially, and with respect for confidentiality.

It should also make clear that retaliation against anyone who speaks up is strictly prohibited. To be effective, the policy needs to be communicated regularly, included in induction materials, and supported by managers who model inclusive behaviour. When employees understand the policy and trust that it will be applied consistently, it helps create a safer, more respectful, and more inclusive workplace.